Privacy Policy – Sky Exchange

We know that you are busy and would like to protect your privacy at Sky Exchange. At the moment of placing a bet, understanding the games at casinos, or simply going through our platform, you trust us with your personal data and we do not take that lightly.

This Privacy Policy document addresses how we collect the data we collect about you and use it, how we safeguard it and manage it as you use Sky Exchange. Using our services or accessing them is confirmation to adopt the following terms.

1. What Information We Collect

To ensure that your betting experience with Sky Exchange is smooth, safe and customized, we may collect the following information as provided in the following:

a) Personal Details

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Address (in case KYC needs it)
• Identity Documents (PAN card, Aadhaar, passport, etc)

b) Account & Usage Data

• Sky Exchange User ID
• Sign in and sign out activity
• History of betting and transaction records
• Deposit and withdrawal activity
• Behavior and preferences of games

c) Technical & Device Data

• Geolocation and IP address
• Information about a device (type, OS, browser, etc.)
• Tracking tags and cookies
• Page visits and session duration

d) Communication Records

• Messages sent to the customer care (chat, email, or WhatsApp)
• Complaints or feedback
• Survey responses (where applicable)

2. Why We Collect Your Information

The data we collect is used only in ways that enhance your experience and satisfy our company needs and compliance with the law:

• ✅ In order to sign up and validate your account
• ✅ To process deposits, withdrawals and gameplay activity
• ✅ In order to provide customer support in real time
• ✅ In order to tailor offers, betting recommendations and promotions
• ✅ In order to improve security and detect fraud
• ✅ In order to satisfy legal and compliance requirements as per the local laws

Your data is never sold, rented or misused in any way. We only use your information as per this policy.

3. Cookies & Tracking Technology

The Sky Exchange site employs cookies and other technologies to provide a superior user experience. These assist us:

• Remember your login sessions
• Save your betting preferences
• Measure performance of the site
• Send targeted promotions

In your settings, you can turn off cookies in your browser, although this can affect some items and features of the platform.

4. Data Security & Protection

Data security is our focus and it is implemented in a multi-layered way:

• 🔒 SSL Encryption: All user data, and financial transactions are SSL encrypted
• 🔐 Secure payment gateways with real-time fraud checks
• 📊 Behavioral monitoring to identify suspicious activity in accounts
• 🚫 Access restrictions to data to make sure that only employed members of staff can access it
• 🛡️ Regular system audits and security updates to keep it up to date.

Your information is kept secure, encrypted, and no third party may gain access to it except when required by law, or with your express permission.

5. Data Sharing Policy

Your information is confidential. Nonetheless, we can disclose some of the data in the following controlled conditions:

• 🏦 Having reliable payment processors to execute transactions
• 📊 Performance analytics partners (Google Analytics, Hotjar, etc.) for performance improvements
• 🛠️ IT and security vendors to secure the platform
• ⚖️ With government or law-enforcement agencies, as it may be legally necessary

Data protection agreements with every third party that we partner are in place to protect your information.

6. Data Retention

We will not keep your data longer than is needed in order to fulfill the purposes listed above, or to comply with law. In the majority of instances:

• Data in user accounts are not deleted until you deactivate your account
• Audit/ Compliance information can be stored including transaction and betting history up to 5 years
• The records of the communication are preserved in terms of quality and dispute settlement

Data which is not in demand anymore is securely destroyed or deanonymized.

7. Your Rights as a User

You have the user rights in relation to your data as a user of Sky Exchange:

• 📄 Access: You may ask us to send you a copy of the personal information we have about you.
• ✏️ Correction: You may revise or modify incorrect or obsolete information.
• 🗑️ Deletion: You may demand the deletion of your data (unless governed by the laws).
• 🚫 Opt-Out: You may unsubscribe to the promotional emails or messages anytime.
• 🔒 Restriction: You can impose some restrictions on the use of your data.

When you need any request that is associated with data, you only need to contact our support team either through email or WhatsApp.

8. Children’s Privacy

Sky Exchange is an 18+ users only platform. We do not inadvertently collect or retain data of a person below this age. Should we find out about this data, it will be deleted at once and the account will be closed.

9. Changes to This Privacy Policy

We can revise this Privacy Policy and replace it at any time in response to:

• Alterations in rules
• Platform upgrades
• New data practices

Any updates shall be posted in this section and the “Effective Date” will be amended. We encourage the user to read this page periodically in order to have the updated version.

10. Contact Us

Should you have questions, concerns, or requests regarding your privacy or this policy then please contact our support team:

• 📧 Email
• 💬 WhatsApp
• 💻 Live Chat: Available 24 hours a day, 7 days a week on Sky Exchange

Your privacy is not only a legal responsibility at Sky Exchange, it is also at the very heart of our promise of creating a platform you can trust, enjoy, and depend upon.